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Delivery & returns

Delivery

From the day we have received your order, DPD or DHL will take care of delivery. All goods in stock will be delivered within 3 working days. If any of your ordered items are not in stock, we will inform you within 24 hours after receiving your order. DPD or DHL will deliver your order from Monday till Friday.

Country Delivery time Cost Free shipping? 
United Kingdom 2-3 Working days £ 7.95 Free shipping for orders over £ 100.00
Ireland 2-3 Working days £ 9.95 Free shipping for orders over £ 150.00
The Netherlands 1-2 Working days £ 7.95 Free shipping for orders over £ 100.00
Belgium 1-2 Working days £ 7.95 Free shipping for orders over £ 100.00
Luxembourg 1-2 Working days £ 7.95 Free shipping for orders over £ 100.00
Germany 1-2 Working days £ 7.95 Free shipping for orders over £ 100.00
Denmark 2-3 Workings days £ 7.95 Free shipping for orders over £ 150.00
Sweden 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
Finland 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
Norway 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
Italy 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
France 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00

*If you want to ship your order to a different county? Please contact us! 

Tracking

There is no need to stay at home all day waiting for your delivery. Add your phone number in the ordering sheet and DPD or DHL will inform you by text message the date and time of delivery.

Not at home

You are able to view the route of your courier if you follow the link in your text message. If you are not at home when the courier arrives at your place, you can make a new appointment with DPD or DHL for delivery. If you will not be at home the second time, the courier will take your delivery to the nearest parcel shop where your order will stay for 7 days. After these 7 days, your order will go back to us.

Not satisfied

If you are not satisfied with your item, please contact us within 48 hours by email. If your order is facing any damage, we will send you spare parts. If we are unable to solve the complaint by sending spare parts, we will send you a new product. All service is free of charge.

Returns

You are allowed to return your order within 14 days after receiving the goods. For returns; you can ship the cartons to our warehouse in The Netherlands yourself. Your original order amount will be refunded. 

Download the return form from the link below and follow the steps. 
DOWNLOAD RETURN FROM

Warranty

Humidorstore offers one-year warranty on all of our products.