Customer Service

If you have any questions, don’t hesitate to contact us. You can use our contact form on the website but it’s also possible to chat with one of our employees.

 

 Contact us by e-mail: info@humidorstore.co.uk. We respond on working days within 4 hours. 

 

 You can chat with our team if you have any questions or if you just need advice. 

 

 

1 Popular questions
1.1 Do i need to use humidifier solution?

We always recommend to use our humidifier solution instead of ‘regular’ water. Our humidifier solution will help keep mold away from your fine cigars as well as chalk and will keep your cigars in perfect condition. 

1.2 What is the delivery time?
Country Delivery time Cost Free shipping? 
United Kingdom 2-3 Working days £ 7.95 Free shipping for orders over £ 100.00
Ireland 2-3 Working days £ 9.95 Free shipping for orders over £ 150.00
The Netherlands 1-2 Working days £ 7.95 Free shipping for orders over £ 100.00
Belgium 1-2 Working days £ 7.95 Free shipping for orders over £ 100.00
Luxembourg 1-2 Working days £ 7.95 Free shipping for orders over £ 100.00
Germany 1-2 Working days £ 7.95 Free shipping for orders over £ 100.00
Denmark 2-3 Workings days £ 9.95 Free shipping for orders over £ 150.00
Sweden 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
Finland 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
Norway 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
Italy 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
France 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
1.3 How do i return items?

If you wish to return items, please download the return form from the link below and send this to our customers service: info@humidorstore.co.uk. Please follow the steps on the return form. 

> DOWNLOAD RETURN FORM

 

1.4 Warrenty

Humidorstore offers one-year warranty on all of our products.

 

1.5 What is the return policy?

You are allowed to return your order within 14 days after receiving the goods. For returns; you can ship the cartons to our warehouse in The Netherlands yourself. Your original order amount will be refunded after receiving the goods within 7 days. 

If you prefer the arrange a pick-up for the goods? Please contact us. 

 

1.6 To which countries can i ship the order and what are the cost?
Country Delivery time Cost Free shipping? 
United Kingdom 2-3 Working days £ 6.95 Free shipping for orders over £ 100.00
Ireland 2-3 Working days £ 9.95 Free shipping for orders over £ 150.00
The Netherlands 1-2 Working days £ 6.95 Free shipping for orders over £ 100.00
Belgium 1-2 Working days £ 6.95 Free shipping for orders over £ 100.00
Luxembourg 1-2 Working days £ 6.95 Free shipping for orders over £ 100.00
Germany 1-2 Working days £ 6.95 Free shipping for orders over £ 100.00
Denmark 2-3 Workings days £ 9.95 Free shipping for orders over £ 150.00
Sweden 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
Finland 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
Norway 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
Italy 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
France 3-4 Working days £ 19.95 Free shipping for orders over £ 500.00
1.7 I didn’t receive a tracking number of my order?

If your order has been shipped you will receive an automatic e-mail with the tracking details. Sometimes this e-mail will end op in your spambox. Please check your spambox carefully. If you didn’t receive a tracking code please contact us: info@humidorstore.co.uk.

1.8 How to calibrate your hygrometer for a humidor?
What you need is a re-closeable bag, a small bottle cap and some regular salt. Place the hygrometer in the bag with a small bottle cap with two tablespoons of regular salt and a small drop of water. 
 
Leave the hygrometer for 10 to 12 hours in a closed bag. After that the hygrometer should be reading 75 percent. (If there is a magnet under the hygrometer please remove before you put this in the bag). 
 
If the hygrometer is not reading 75 percent after the 8 to 12 hours you can adjust the hygrometer with a small screwdriver at the backside of the hygrometer. After you adjust the hygrometer you can put it back in the bag to make sure the hygrometer is calibrated correctly. 
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